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China Rolls Out Nationwide Cross-Border E-Commerce Return Policy

China’s General Administration of Customs has announced the nationwide implementation of a cross-border return policy for retail export goods traded under the Cross-Border E-Commerce Export Model (9610 Model), effective 1 April 2026.

 

The policy follows a successful pilot phase conducted across 20 customs districts, including Beijing, Tianjin, Dalian, Harbin, Shanghai, Nanjing, Hangzhou, Ningbo, Guangzhou, Shenzhen, Chengdu, and Urumqi. The pilot programme, which ran for approximately one year, tested measures aimed at simplifying and streamlining cross-border e-commerce return procedures.

 

Under the new policy, cross-border e-commerce retailers will be permitted to process returned goods through any designated customs port across China, rather than being restricted to the original port of export.

 

The policy is expected to particularly benefit cross-border e-commerce platforms, overseas distributors, and small and medium-sized overseas buyers sourcing directly from China. For Chinese exporters, the reform is anticipated to reduce logistics costs and operational complexities, improve turnaround times, and strengthen customer retention. Overseas buyers are also expected to benefit from faster and more convenient return procedures, thereby enhancing the efficiency and reliability of after-sales services.

 

For additional information and related resources, please click on the links below.

 

China Daily, 2026, FX Bus Announcement, 2026,  Global Trade, 2026, Fan Zhang, 2026, China Daily 2, 2026, State Council, 2026, SWWS,2026, Yiyanggj, 2026, Qingdao Customs, 2026, Shenzhen Port, 2026,  ECCER, 2026







 

#ChinaCustoms #9610Policy #CrossBorderEcommerce #DigitalTrade #ChinaTrade #EcommerceLogistics #TradeFacilitation #GlobalCommerce

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